The Excelsior, Hong Kong, Hong Kong - Reviews, Room Options & Prices 2025

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About the Hotel

281 Gloucester Road, Hong Kong, China

“The hotel's location offers amazing views of Victoria Harbour!”view full review

The Excelsior, Hong Kong stands as a 4-star property situated minutes from MTR Causeway Bay, offering executive floor benefits with personalized check-in and exclusive lounge access.

Harbor View Rooms

Guest rooms at The Excelsior feature partial harbor views from floors 14 to 33, equipped with air conditioning, working desks, and minibars. Higher floor accommodations provide city or Victoria Park views with en-suite bathrooms including shower facilities and bathtubs.

Executive Dining Benefits

Executive Floor guests receive daily breakfast from 6:30 AM, light lunch from noon to 2 PM, and evening cocktails with canapés from 5:30 PM to 8 PM. Complimentary pressing service and local calls enhance the stay experience.

Digital Connectivity Services

Each room includes a complimentary smartphone with unlimited 3G Internet and international calls to 5 selected countries. Free Wi-Fi and broadband access are available throughout the property.

Central City Location

The Excelsior positions guests 0.5 miles from Times Square, 0.5 miles from Victoria Park, and 1 miles from Golden Bauhinia Square. MTR Tsim Sha Tsui station lies 2 miles away.

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“Absolutely fantastic stay, exceeded all my expectations!” view full review

Top location:Highly rated by recent guests(9.0)

Check-in/Check-out

from 14:00-23:59

until 12 pm

Amenities

Public parking is possible on site (reservation might be needed) at HKD 250 per day.

Wireless internet is available in the entire hotel for free.

Other information

A buffet breakfast is served at the price of HKD 198 per person per day. The hotel offers a buffet breakfast at the price of HKD 108.90 per night per child under 6 years.

All children: 0 - 2 years

Cot: FREE

Existing beds: FREE

One child: 3 - 12 years

Existing beds: FREE

Extra bed: FREE

Maximum capacity of extra beds in a room is 1.

Pets are not allowed.

Number of floors:34

Number of rooms:869

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Standard Twin Room

Max:

2 persons

25 m²

Bed options:

2 Single beds

Shower

Heating

room details

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Standard King Room

Max:

2 persons

25 m²

Bed options:

1 King-size bed

Shower

Heating

room details

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Deluxe King Room Harbour View

Max:

2 persons

34 m²

Bed options:

1 King-size bed

Sea view

Shower

Heating

room details

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Price and Room Availability Calendar

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Getting around

A guide to all available transportation options

City Centre

Hong Kong 4.3 km

Airports

Hong Kong H K Heliport (HHP) 9.4 km

Macau (XZM) 87.3 km

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Really good Buffet Experience

“I had the pleasure of dining at the buffet on the first floor, and it was truly excellent. The variety and quality of the food were excellent. Not only did I enjoy delicious local dishes, but there were also numerous international options. Every meal was a treat, and I left feeling completely satisfied.” view full review

Great Gym Facilities

“During my stay, I made use of the gym, and I was really pleased with the facilities. It had all the necessary equipment for a good workout, and everything was well-maintained. Working out here was easy, and it made my stay more fun, as I could keep up with my fitness routine.” view full review

Spacious and Comfortable Room

“I stayed in a beautiful room which was spacious, clean, and equipped with modern amenities. The comfort of the bed was really good, making it easy to settle in after a long day of exploring. The room had a lovely ambiance, made me feel right at home.” view full review

Excellent Entertainment Options

“The media and entertainment setup in the room was great. There were various channels available, including some great international options, which kept me entertained during my downtime. I especially appreciated the fast internet access that allowed me to catch up on my favorite shows and connect with family and friends.” view full review

General

Free Wi-Fi
Parking
Safe deposit box
Rooms/ Facilities for disabled
Lift

Sports & Fitness

Exercise gym

Guest Parking

Electric kettle

Dining

Restaurant
Bar/ Lounge area

Room features

Air conditioning
In-room safe
Mini-bar
Sitting area
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
Telephone

Room decor

Carpeted floor

Location

281 Gloucester Road, Hong Kong, China

Map view

281 Gloucester Road, Hong Kong, China

City landmarks

Park

Victoria Park

840 m

Museum

Hong Kong Museum of History

2.3 km

Landmark

Wan Chai

1.3 km

Landmark

Hong Kong Skyline

3.0 km

Event hall

Hong Kong Convention and Exhibition Centre

1.6 km

Landmark

Central Plaza

1.2 km

Mall

Times Square

720 m

Park

Hong Kong Park

2.4 km

Museum

Hong Kong Arts Centre

1.6 km

Church

Victoria Harbour

3.0 km

Park

Kowloon Park

2.5 km

Museum

Hong Kong Science Museum

2.2 km

Landmark

The Cenotaph

2.4 km

Square

Golden Bauhinia Square

1.6 km

Landmark

Avenue of Stars

3.4 km

Museum

The Hong Kong Racing Museum

1.3 km

Landmark

Pak Tai Temple

1.8 km

Landmark

Victoria Peak

4.1 km

Landmark

The Lee Gardens

780 m

Landmark

Hong Kong Space Museum

3.2 km

Museum

Wanchai Livelihood Place

1.7 km

Market

Wan Chai Market

1.6 km

Landmark

Tsim Sha Tsui Promenade

3.2 km

Nearby

Shopping Area

Causeway Bay

410 m

555 Hennessy Road Causeway Bay

Sogo Mall

390 m

Mall

Hysan Place

570 m

221 Gloucester Rd

Noonday Gun

120 m

Mall

Windsor House

580 m

Victoria Harbour

Causeway Bay Typhoon Shelter

400 m

Mall

Hang Lung Centre

480 m

Restaurants

Crystal Jade La Mian Xiao Long Bao

50 m

280 Gloucester Road

Hooray Bar and Restaurant

40 m

P502 ,World Trade Centre

Kung Tak Lam Shanghai Vegetarian Restaurant

40 m

Shop No. 1001

Tonkichi Japanese Restaurant

80 m

Shop P412 World Trade Centre

Mr steak buffet a la minute

40 m

6/F

No. 5 Italian World Trade Centre Branch

40 m

Shop 311

Kani-ya Teppan Yaki

40 m

Shop P901

Burgeroom

300 m

Shop D

Shanghai Mian

40 m

Shop No 311

Reviews and Ratings

Feedback from previous guests about their experience.

60%

enjoyed the hotel and would happily stay again

6.0/10

Guest rating

Rooms

6.8

Location

9.0

Service

7.4

Dining

7.6

Michael

United States, March 2025

7.0/10

I had a pleasant stay at The Excelsior, enjoying the spacious harbor view room and the perfect cleanliness of the hotel. The breakfast was truly really good, with a wide variety of choices. However, some aspects, like the dated furniture and the lack of included Wi-Fi, detracted from the overall experience.

Rooms

7.0

The harbor view room was spacious and clean, featuring complimentary toiletries and great amenities. The furniture could use some updating, but it didn't significantly impact my stay.

Service

5.0

The staff was generally helpful, with proactive service regarding my luggage. However, there were issues during check-in regarding my non-smoking room request that left me disappointed.

Location

9.0

The hotel is perfectly located in Wan Chai, close to shops and restaurants, making it easy to explore the city on foot. It's also near Victoria Park, which I enjoyed for morning walks.

Dining

9.0

The breakfast experience was one of the best I've had in any hotel, with freshly made dishes and a juice bar. However, I found other dining options in the area to be more reasonably priced.

Facilities

6.0

The gym facilities were great, especially the sauna. Sadly, the hotel does not have a swimming pool, and Wi-Fi is not included, which was a bit disappointing.

United States, March 2025

6.0/10

My stay at The Excelsior was quite pleasant overall. The spacious room overlooking the harbour was a highlight, offering a beautiful view, although the area was a bit busy with construction. The breakfast was great, and the service was consistently courteous. However, I found the dining options to be a bit pricey, and the hotel itself felt a tad tired in some areas.

Rooms

7.0

My room was spacious by Hong Kong standards, with a lovely harbour view, but it showed some signs of wear.

Service

9.0

The staff were pleasant and quick to assist with any inquiries I had, making my stay very enjoyable.

Location

8.0

The hotel is perfectly located for shopping and dining, with easy access to transport links, which I found really convenient.

Dining

7.0

Breakfast was fantastic with fresh juices and a selection of dishes, but dinner at 'Top of the Town' was a bit pricey for what I got.

Facilities

6.0

The hotel has a nice variety of facilities, though some areas felt slightly outdated and could use a refresh.

Jean

United States, February 2025

7.0/10

My stay at The Excelsior was quite satisfactory, with a great location and decent amenities. However, I found the rooms to be a bit dated and on the smaller side. The service was friendly and efficient, but I did encounter some issues during check-in that left me feeling uneasy about the billing process.

Rooms

6.0

The room was clean and tidy but definitely showed signs of aging with old carpet and a small bathroom. It could use some modernization.

Service

7.0

The staff were extremely helpful and knowledgeable, making check-in and out efficient, despite my issues with the double billing charge.

Location

9.0

The location in Causeway Bay was excellent, close to shops, restaurants, and the metro. A great base for exploring Hong Kong.

Dining

7.0

Dining options were nice, although room service felt a bit pricey. The TOTTS restaurant's champagne buffet was a highlight.

Facilities

7.0

The hotel offered solid facilities but felt a little dated. The bar was cozy and the live music added vibrancy to the atmosphere.

Peter

United States, October 2024

5.2/10

My stay at The Excelsior was overall pleasant due to its unbeatable location. though I did notice the rooms could use some updates. The staff was genuinely helpful and made me feel welcome, especially as a returning guest. but service could be hit or miss at times. I enjoyed the many shopping and dining options nearby, but the outdated facilities, including the gym, were a bit disappointing.

Rooms

6.0

The room was spacious enough for me and my child, with almost a harbor view. but the old carpet and worn wooden surfaces made the room feel dated.

Service

7.0

The staff was polite and went out of their way to assist me. I even received a fruit basket for the inconvenience of a late room check-in.

Location

9.0

The location in Causeway Bay is fantastic, with ample shopping and dining options just a short walk away. and the easy access to the subway made exploring the city a breeze.

Dining

8.0

Dining options within the hotel were varied and enjoyable. the traditional local cakes were particularly nice.

Facilities

5.0

While the hotel had a good range of cafes and restaurants. the gym was quite small with limited equipment, which was a letdown.

William

United States, October 2024

5.2/10

My stay at The Excelsior was pleasant overall, with fantastic room comfort and excellent location being standout features. However, some aspects such as outdated technology and pricey dining options might tempt me to explore other options in future visits. 😊

Rooms

8.0

I stayed in a standard room, and it was spacious, clean, and had gorgeous interiors. The views from my room were absolutely amazing, making it a joy to relax after a long day. However, the TV felt outdated.

Service

9.0

The staff were consistently friendly and helpful. I appreciated their effort, especially when they promptly helped me retrieve a lost mobile charger after I left it behind.

Location

10.0

The location is superb, just a couple of minutes away from the MTR and several shopping areas. I loved how convenient it was to explore Hong Kong from here.

Dining

7.0

While the breakfast had a wide variety of options, it was quite crowded, and the in-room dining didn't compare well to nearby restaurants like Wildfire. I recommend venturing out for meals.

Facilities

8.0

The fitness center was well-equipped and spacious, which I appreciated. There were also lovely bars with great views of the city, perfect for unwinding.